Startup Office

FAQ


 

FAQ Related to  FACILITY/ SERVICES RELATED

What are the different office sizes available with Start-up office solutions?

Rooms are available in different sizes and layout. We can accommodate from an individual to a larger team. We will be happy to discuss your needs and suggest a solution both in the form of layouts and by physically visiting the room.

What all is included in your per workstation cost?

The cost of one workstation would include Furnishing, House-keeping & Maintenance, Common Reception, Security, Electricity (light), Central AC ( 9 am – 7 pm, Monday – Friday), 1 DID telephone line (Direct inward dialing) per workstation. This, however is not applicable for co-working spaces.

Can I take just one workstation?

Yes. You have the following options:

  • You can take up a workstation at our co-working space.
  • If you want a private space and have a higher budget, we can show you a small cabin which can accommodate 2 to 3 workstations. You can take up the entire space for yourself.

What are the charges for the space? Do you charge per workstation or per sq. feet basis?

We are a business center and hence we don’t work on per square feet rate. The rate per work station ranges from Rs. 20,000 to Rs.35,000 per month based on the size of the room, its location, layout etc. We have a defined tariff for every cabin and the same will be charged from you irrespective of the number of workstation inside it.

For example, if you choose a room which has 4 workstations inside it. You have to pay the rent defined for the room irrespective of the fact whether you have 3 people sitting in that room or more than 5. There is a maximum limit for people that can be accommodated in a room.

Can we get the per sq. feet rate?

We are a business center and hence we don’t work on per sq. feet model. There is a defined rate for every room which is based on the location, layout and number of workstations that can be accommodated in that room and the area, location and amenities.

Why should I take STUPBC membership (one-time Joining Fee) and what are the charges & benefits of becoming members? / Is there any other cost (one-time or recurring)?

All our services are exclusive and available only to STUPBC members. Therefore, you should first become our member by paying Rs 2,500/- as joining fee and can pay monthly of 3000 to avail the virtual office at our centres.

What happens if I outgrow the space I have taken?

Based on your need, we can either shift you to a larger space or give you additional space to accommodate. This is subject to the availability of the space in the business center.

Can I get a TV/LED/LCD installed in my office suit?

We have small TFTs in each office for news and other updates. However, if required, we can install TV/LED/LCD but you will have to bear “equipment & installation charges”.

What are the charges of tea/coffee for the staff?

For our co-working space, it is included in the price whereas for the rest of the space, it can be served on the table at an additional cost.

Do you provide telephone lines? What are the charges for that?

We provide 1 telephone DID connection per workstation. It is offered as a complimentary service and is included in your tariff.

The incoming will be free on these numbers and you will be charged monthly on the outgoing. For ISD the pulse further varies from country to country. We can share the details if needed.

No telephone connections will be provided in a co-working space.

Can we get our own telephone connection?

We don’t allow clients to get their own telephone connections. You can buy a dedicated connection (example a PRI line) but only through us which means the connection will be on our name and we will charge the same to you monthly after a nominal mark up.

Do you provide secretarial service?

Yes we provide secretarial service on pay-by-use basis. Nominal charges till 5:30 pm

Do you provide administration support?

Yes, our onsite support team will ensure your suite is set up exactly how you need it so you can focus on work. We can also provide any secretarial or business support that you might need. So if you would rather leave the conference minutes to someone else or need some last minute photocopying done, we are here to help. We'll also greet your guests, print, bind and laminate documents, take phone messages and organize couriers and taxis. Also, these rooms are equipped with internet connectivity, conference call facility, high-end audio-visual equipment and video-conferencing facility.

What are the courier charges? Can we have the direct arrangements with the agency? What are the charges of sending courier through your services?

We provide the courier services from Bluedart and First Flight. The charges depend on the weight of the courier and the address of delivery. The charges are mentioned in the tariff sheets.

We don’t allow our clients to directly deal with courier service providers.

How will my business be visible in your centre?

We offer internal branding by displaying your company’s logo & name outside the floor-entry. We don’t allow external Signage.

Can we use your address for VAT, Service Tax and other statutory purposes?

We don’t allow our address to be used for ROC, VAT, Service Tax or any other statutory purpose. The reason is that the building operates in the business center model and there are various clients who run their businesses out of this place. Because of the statutory registration, if the building gets sealed in any circumstance, it will adversely affect all our clients.

To avoid any such unpleasant scenario, even none of our own entities is registered on this address.

What sort of back-up options you have for the internet in case the main line is not working?

As of now we don’t have any back up option for the internet.

Can we set-up a LAN within our designated office space? How much will it cost? What is the speed of the LAN? What types of cables are used?

Yes, you can set up a LAN connection within your office space/ suite. You have to arrange for all the switches and routers. We will provide you IOS connections.

We have used CAT 5 cables for LAN networking and it will give you a speed of upto 100mbps. On special requests, we can offer you CAT 6 cables at an additional installation cost.

Do you provide IT support? What all services it covers?

We will provide the support services for the internet connection you have taken from us. We don’t offer any service beyond that.

For issue related to your laptops, desktops, printers and LAN etc, we can help you connect with the local vendors with whom you can directly deal with.

Do you provide equipment’s like Desktops, Laptops, printers, etc.? Do you provide troubleshoot support for the same.

No, we don’t provide any equipment. We can help you connect with the local vendors for the same.

Do you give IT support in case we are using our own equipments (like desktop, laptop, printer, etc.)? Does your support cover services like changing hardware, printer cartridge, etc.?

For issues related to your laptops, desktops, printers and LAN etc, we can help you connect with the local vendors with whom you can directly deal with.

Can we use your photocopier for our work? What are the charges involved for the same?

We have a printer cum a photocopier available at the reception area. You can use the same on pay per use basis.

Can we bring our own telephone instruments?

We give you an analogue instrument with each line. In case you want a digital phone, our system only supports ALCATEL instrument. You can either get that on your own or rent it from us at a nominal charge of Rs. 500 per month per instrument.

Can I hire peon? Can we employee our own Office support staff (peon, runner, etc.)

You would not require peon for full 8 hours. So, it will be an expensive investment for you to have an office support staff and wasting a seat in the business center. Rather, we suggest you to take our support staff as per your needs and just pay-by-use.

Is there a waiting lounge where we can entertain our guests? Can I use same?

There is a common waiting space for guests room along with receptions to attend the guest. For co-working members, there is a dedicated meeting room available.

How do you do the Guest management?

Our reception staff on the ground floor will inform you on the arrival of your guest/guests. Either the guest/guests can go through the security process and go to the client’s suite himself or the client can come and take the guest to their designated suite by making an entry at the security desk.

Guests are not allowed in the co-working space.

Can we entertain our guest in our office and is it possible to arrange for basic refreshments for them?

You can entertain your guests in your office area. You can also use our restaurant “Café Einstein” on the ground floor for the same. Our premium clients can also use the rooftop lounge, Lattice.

Is the centre centrally air-conditioned?

Yes, the building is centrally air-conditioned. The central AC works from 8:00 am to 6:30 pm. Post these working hours, you can use the split AC (if available in your office) on a chargeable basis. On special requests, central AC can be made functional post working hours on chargeable basis.

What is the power back up option? Is the power back-up available beyond normal working hours and over weekends? If no, what are the alternative options?

Yes, there is a double power back up facility available in the building. The power back up is available 24 hours a day.

How are you ensuring the safety inside the business centre? What are the security arrangements?

Your safety is our prime concern. We have multiple layers of security system, thereby making sure you get an utmost safe and secure environment. We have a team of 15 security officers taking care of the building 24X7. There are  CCTV cameras placed at every nook and corner of the building making the entire building from inside and outside under strict surveillance.

What is the cost of the meeting room? / What are the arrangements for conducting meetings?

The meeting rooms are available in various configurations. We can accommodate from 2 to even 35 people in one room. You can book the rooms by giving a 48 hour notice. Last minute booking can also be entertained based on the availability of the rooms.

The cost of the room will depend on the number of people and the duration for which you want to book these rooms. The detail pricing is mentioned in the service tariff sheet. The rooms are offered at a discounted price to our office facility clients.

Do you have facility for video conferencing? How much will it cost?

Yes, we do have a video conferencing facility available both over internet and ISDN line. The charges for 1 hour usage for ISDN is Rs. 4000/- + taxes + the actual calling charges as per our tariff sheet.

For Internet based video conferencing, the charges are 5000 + taxes.

in can be used for fine dining and it serves lunch on both “A la carte” and “Buffet” basis.

What will be the minimum tenure of occupation? What are the term options in the agreement? / What is the term of the agreement?

The term of agreement at our business center varies from 12 months to 60 months.

What is the process for agreement renewal? What are the guidelines for rent escalations?

The agreement can be renewed after every term on the mutual consent. The rent escalation will depend on the market scenario.

In case we want to shift to a smaller/bigger office in the middle of the term, is it possible? What are the terms and conditions for the same?

Yes, it will be possible to shift to a bigger/smaller office in the middle of the term. Based on your request we will quote you for the place. We will sign a fresh agreement at that point of time and you will be required to pay (if applicable) the difference of the old and the new security deposit.

Is there a security deposit? If yes, how much is it?

Yes, you will have to pay a refundable security deposit equivalent to 4 month rents at the point of signing the agreement.

Can we sign the agreement for 6 months? In that case, what will be the notice period?

Yes you can sign the agreement for 3 months. In that case the 6 month term will become your lock-in. We will check a month in advance from you to see if you want to further renew the agreement.

Can we sign the agreement for 2 years? In that case, what will be the lock-in and the notice period?

Yes you can sign the agreement for 2 years. The price for 2 year term will be different and the notice will remain as 90 days.

Can I start an office if I don’t have Government approvals/Registered office in India?

Yes, we have a “Business Co-ordination” Agreement.

Can I start an office if I have a proprietorship company?

Yes, you will require giving proprietorship details.

What is the payment cycle? When will you raise the bill for rent and for other services?

The rental will be required to be paid in advance. You will get the invoice by 15th of the month for the next month rental. You are expected to pay the rent either by cheque, DD or wired transfer on or before 1st of the effective month.

Service invoice will be raised on 16th of every month for the previous month. You need to make the payment on 1st of next month.

When all the office facility charges are charged in advance then why do we charge 4 months security deposit?

This is basically to cater for the services that you might use during the month as the billing of those services are done in the preceding month.

Can we give bank guarantee instead of security deposit?

We as a policy take only security deposit. However if it is a mandate for the client, we can have a look at it as a special case.

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